Welcome to Swasthkart.com. We are committed to providing you with timely and safe delivery of your orders, including medicines (Ayurvedic, Allopathy) and healthcare tools, along with home sample collection for pathology tests within the city.
Order Processing Time
● Orders for medicines and healthcare products are processed within 24-48 hours of confirmation.
● Sample collection appointments for pathology tests will be scheduled as per availability, usually within 24 hours of booking your request
Delivery Locations
● We deliver medicines and healthcare products within designated cities in India as per regulatory permissions.
● Home sample collection for pathology tests is available only within the city
limits.
Shipping Methods and Charges
- ● Delivery is typically carried out via trusted courier partners or company-owned delivery staff following proper temperature and safety protocols for medicines.
● Delivery charges vary depending on order size, location, and service type, and will be calculated at checkout.
● Free delivery may be offered on minimum order value as per ongoing promotions.
Compliance with Indian Laws and Regulations
● We strictly adhere to the Drugs and Cosmetics Act, 1940, and other relevant regulations regarding sale and delivery of medicines.
● Prescription medicines will be sold only on valid prescriptions as per Indian regulatory norms.
● We ensure privacy and confidentiality of patient data in compliance with IT Act and related healthcare regulations.
● Home collection kits for pathology samples conform to all safety and hygiene standards mandated by Indian health authorities.
Delivery Timeframe
● Standard deliveries usually take between 2 to 5 business days depending on the location.
● Pathology sample collection and report delivery timelines vary by test type but typically range from same day to 3-4 days.
Order Tracking
● Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery status.
Return and Cancellation
● Medicines and healthcare tools are non-returnable for safety and hygiene
reasons unless there is a quality defect.
● Pathology sample collection requests can be rescheduled or canceled with prior notice.
Safety Precautions
● During delivery and sample collection, our staff follow all COVID-19 safety protocols including wearing masks, sanitization, and maintaining social distancing.
For any queries or assistance related to shipping, delivery, or order cancellations, please contact our customer support at
• Helpline: 8004555230
• WhatsApp: 8004555230
• Email Support: Swasthkart800@gmail.com
Thank you for choosing Swasthkart.com for your healthcare needs.